- Introduction
- How to contact us
- The type of personal information we collect
- Information we may receive from third parties
- Transfer of data to third parties
- Lawful grounds for processing data
- Your rights
- Your right to complain
- Links to third party websites
- Glossary


The following policy sets out how we, Smart Meter Assets 1 Ltd (company registration number 08862096), (hereafter referred to as “we”, “us” or “our”) collect, store, and use information about you when you interact with our website, smartmeterassets.co.uk.

We respect your privacy and are committed to safeguarding the privacy of our customers and visitors to this website and protecting your personal data; by using this website, you are signifying your acceptance of this policy. From time to time, changes may be made to this policy following review; in the case of alterations, this policy will be updated, and date stamped accordingly.

For clarification of some of the terms used within this policy, please refer to the glossary.

How to Contact Us

If you wish to make an enquiry regarding this policy of our treatment of your personal data, please get in touch with us here.

The type of personal information we collect

Contact information

When you contact us through the contact details listed on the website, or through the enquiry form, your contact details will be retained in accordance with your enquiry. This will include your name, email address and company name (if applicable).


Cookies are collected during the use of this website are strictly necessary and ensure the operation and functionality of the website. Please refer to our Cookie Policy for more information regarding the cookies that are collected, their use, and their retention periods.

Server logs

IP addresses associated with visits to this website are stored in server logs and are only used for the purposes of detection and prevention of fraud, unauthorised access, or other malicious activity. Server logs are retained for 12 months and are only accessed should suspicious activity be suspected.

Information we may receive from third parties

We work closely with third parties (including, for example, our business partners) who may collect personal information from you and pass it to us. When this is the case, the third party acts as data controller.

Transfer of data to third parties

In order to fulfil your enquiry, it may be necessary to transfer your data to third parties (including, for example, our suppliers or subcontractors). By submitting your personal information to us, you agree to such third parties processing information when necessary. As part of our engagement with these parties, we ensure that your data is treated securely and in accordance with this privacy policy.

If our business enters into a joint venture with, purchases, or is sold to or merges with another business entity, your information may be disclosed or transferred to the target company, our new business partners or owners or their advisors.

Lawful grounds for processing data

Please refer to the table below in which we have determined the ways we plan to use your data, and the legal basis for doing so.


Type of Data

Lawful basis for processing

To store cookies

IP address

Necessary for our legitimate interests (for the purposes of ensuring network and information security)

To store web server log information

IP address 

Necessary for our legitimate interests (for the purposes of ensuring network and information security)

Disclosure of your information to service providers (external third parties) 

Including (but not limited to) telephone, email, address, business name

Necessary for our legitimate interests (to provide a service)

Storage of your contact information

Including (but not limited to) telephone, email, address, business name

Necessary for our legitimate interests (to provide a service)


Your rights

In accordance with the Data Protection Act (DPA) 2018, as a data subject, you have the following rights in relation to the personally identifying information we may hold on you, namely

  1. to access your information and to receive information about its use
  2. to have your information corrected and/or completed
  3. to have your information deleted
  4. to restrict the use of your information
  5. to receive your information in a portable format
  6. to object to the use of your information
  7. to withdraw your consent to the use of your information
  8. not to have significant decisions made about you based solely on automated processing of your information, including profiling;
  9. to complain to a supervisory authority.

Your right to complain

As a data subject, if you believe your data has been mismanaged, you have the right to make a complaint at any time to the UK supervisory authority for data protection, the Information Commissioner’s Office (ico.org.uk). We would, however, appreciate the opportunity to deal with any concerns prior to this, so please contact us in the first instance.

Please note that we are registered with the ICO, registration number ZB490188.

Links to 3rd party websites

This website includes links to third-party websites and applications. Clicking on those links may allow third parties to collect or share your data; we do not control these third-party websites and are not responsible for their privacy controls.


Contractual fulfilments

Acts that are required in order to fulfil contractual obligations, for example in the provision of work for our customers

Data Subject

An individual whose PII is collected

Data Controller

A person or entity which collects and/or processes data; by storing your details, we act as data controller

Data Processor

A person or entity which processes data on behalf of a data controller.

External third parties

External third parties that may have access to your data in the scope of the services provided by us, for example our website hosting provider

Personally identifiable (PII) information

Any information that may be used to identify an individual, directly, or indirectly; for example, an IP address, bank details, or surname

Website cookies

Cookies are small files that are stored on your device by your browser when you visit a website; necessary cookies help make a website useable by enabling basic functions such as page navigation, and the website cannot function correctly without them

Statistics cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously

Cookies collection can be disabled within your browser settings


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